When interacting with the public, you answer their questions, then you usually use a call to action like “maybe you want to try it on?” or “should I get the box for you?”

At that stage you need to resist the urge of carrying on talking. Simply stay quiet and let the customer think. They know it is their turn to say something but sometimes they need a few seconds to make a decision.

Max

44 Responses to “Keep quiet”

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